Shipping Policy
Shipping Methods
Please note that due to Valentine's Day we are experiencing a massive influx of orders. This is resulting in processing times of 5-10 Business days.
Shipping time depends on the method chosen (you can see the methods available to you at checkout).
We ship internationally from our US warehouse.
Our hours of operation are from Mondays through Fridays, 9 AM - 5 PM PST excluding weekends and holidays.
Please refer to the carrier's website for up-to-date information about their service guarantees. We are not responsible for carriers delivering packages late.
We are not responsible for the following:
- Deliveries that were attempted but not successful because there was no one home or available to give a signature.
- Unsuccessful delivery attempts that result in a return to sender situation
- Incorrect addresses entered into our shipping form.
- Duties, taxes, and custom clearance fees for international customers. The buyer is responsible for paying the additional cost.
- Delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
After a package is shipped out, we are unable to modify the delivery address.
50% refunds (if applicable)
In some cases, we may issue a 50% refund if there's a delivery issue caused by the customer and the customer requests to not reship. We reserve the right to review each scenario and deem if a 50% refund is applicable.
If your package is stolen, please contact our customer service and we will work with you to make sure you receive your package
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
Thank you for understanding and we hope you have a great experience shopping from us at Jewelbox